“Perhaps the DOT means that it wasn’t spelled out to their liking on the public facing website previously?” the United spokeswoman wrote.
Similarly, a United spokeswoman said providing such transportation was a “longstanding United policy.” On the ground transportation front, a Delta representative said it was misleading for the Department of Transportation to take credit for the change as Delta had always provided compensation for taxi services. Southwest said it had made no substantive changes, but rather updated its customer service plan to better reflect policies already in place. United Airlines said it had shortened the length of delays required for a meal voucher by an hour, but that other policies were unchanged. But, they said, they had not made any substantive policy changes and had already offered hotel vouchers, meal vouchers and rebookings on other airlines if they could not provide reasonable alternatives themselves. Buttigieg, they clarified their rules on when passengers would receive compensation for canceled or delayed flights. American Airlines and Delta Air Lines said that in response to the letter from Mr. Most said that they did little beyond tweaking some language to more clearly describe policies that were already in place. The officials commended airlines for changing so much, so quickly.īut according to the airlines, not much has changed.
Faced with the dashboard, which unearths airline policies previously hidden in obscure PDFs, seven committed to doing so, they said, and many also altered their policies on rebooking passengers on other airlines. In a background briefing on Wednesday, senior administration officials said no airline had offered complimentary ground transportation to and from a hotel for passengers stuck overnight. Now eight cover hotels and nine cover meals. According to the White House, the Department of Transportation and some consumer advocates, a lot has changed.Ī few weeks ago, none of the major airlines guaranteed that they would cover meals or hotels when they were responsible for cancellations or significant delays, Ms. “Today, the Department of Transportation officially launched the dashboard, and we’re proud to report that airlines vastly improved their plans,” said Karine Jean-Pierre, the White House press secretary, on Thursday.ĭepends whom you ask.
TSA DASHBOARD UPDATE
He also told them that, along with the proposal he made last month to update federal guidelines on refunds, which he will revisit in November, he was “contemplating” making new rules. transportation secretary, sent a letter urging airlines to commit to a number of measures, such as hotel vouchers. Ahead of its launch, Pete Buttigieg, the U.S. White House and Department of Transportation officials said that the mere idea of an interactive dashboard compelled airlines to make major changes in just two weeks. The website, which is reminiscent of the sort of brand comparison charts offered up by Consumer Reports magazine, reveals, for example, that JetBlue and Hawaiian Airlines will, in some circumstances, rebook passengers on another airline when a flight is canceled, but that Southwest and Alaska will not. airlines with green check marks next to the services they offer when flights are delayed or canceled for reasons within their control. On Thursday, the Department of Transportation unveiled its most concrete endeavor yet to fix air travel: an online dashboard featuring 10 U.S.
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